We have a 7 day return policy, which means you have 7 days after receiving your order to request a return.
It is the customers responsibility to cover return shipping costs unless the item/s received were damaged/faulty/incorrect items received.

To be eligible for a return, your item/s must be in brand new condition, unworn, unwashed with tags still attached.

To start a return, email us at hellozumaworld@gmail.com

Eligible Returns

Exchanges 
We want you to feel comfortable and confident in your pieces and we are more than happy to accommodate size exchanges! Please reach out to us first to initiate the return, once we receive your items and they have been inspected, you will be issued with a store credit to repurchase the correct size.

Please shop mindfully as we DO NOT accept returns due to change of mind. 

All sale items are final sale and we do not accept returns.

Damaged, faulty or incorrect item/s 
Please inspect your item/s upon receiving your order and contact us immediately if the item/s are damaged, faulty or if you received item/s different to what you ordered. We will send you a prepaid shipping label to return to us.  Once the items have been inspected we will take the appropriate steps offering either a replacement, store credit or refund.